Refund policy

We want you to feel comfortable trying out our coffee. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order of coffee (restrictions apply*). No questions asked, and no need to return anything.

If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

Our merchandise items are non-refundable.  Replacements can be arranged if the product was damaged during transit.  You must notify On Pointe Coffee within 48 hours of delivery to be considered.

*Restrictions: orders less than $60 and first time refunds valid once per address